Refund Policy

Ask within 14 days of your first Pro payment and we'll refund it in full. No questions, no form, no "have you tried". Email contact@practli.app from the address on your account and say you'd like a refund.

• Within 14 days of your first payment: full refund.
• After that: cancel any time and you keep Pro until the end of the month you've paid for. We don't refund part-months, because you keep using it.

• Within 14 days of the payment: full refund, including on a renewal.
• After 14 days: we don't normally refund the remainder, but a season can go sideways — a team folding, an injury, a club changing its mind. Ask us. We'd rather sort something out than have you feel stung.

• Duplicate or accidental charges.
• A charge after you'd already cancelled.
• Any period where Practli was substantially broken and you couldn't use what you'd paid for.

• Email us from your account address.
• We'll reply within 2 business days and process approved refunds within 5.
• Refunds go back to the original card or payment method via Stripe. Your bank usually takes another 5–10 days to show it.
• Pro access ends when the refund is issued.

Cancel at the end of the season and subscribe again at pre-season. Your plans, practices and rosters stay exactly where you left them — cancelling drops you to the free tier, it doesn't delete your work. On monthly billing that means you only pay for the months you're actually coaching.

A chargeback costs us a fee and locks the account while the bank investigates, which takes weeks. Emailing us is faster for you and cheaper for us, and we've never said no to a reasonable request.

This policy sits on top of the law, it doesn't replace it. In Australia you have consumer guarantees under the Australian Consumer Law, including a remedy if the service has a major failure. In the UK and EU you have a statutory right to cancel a digital-services purchase within 14 days. Nothing here limits those rights.

See also our Terms of Service and Privacy Policy.